Cannot export survey files or reaccess survey projects from Reach RS2 in reach view

Today, while we were measuring, the Reach RS2 receiver was closed (it had the battery fully charged), and now I can no longer access the project or download the measurements.

Hi @amc.proiect,

Could you please clarify what firmware version is installed on your Reach RS2 device?
What is happening when you try to open the survey project or download it?

Rs2 was closed while we were measuring (the battery was full). After that I could not open the project in which I measured and I had to do another one. The project in which the device was closed cannot be exported or open. How can I recover the measurements.
The rest of the projects have no problem.
I have version 2.22


Also, please send me the Full System report from the device in PM, so we can check what might be a reason for this shutdown. (2.0 MB)

Hi @amc.proiect,

Thanks for the report!

We’ll look into it and get back to you once there’s news.

Hey there,

Just wanted to announce that we fixed some issues causing the sudden shutdowns of the units in the v2.22.1 firmware version :slightly_smiling_face: