I agree that at this price if a receiver lasts 3 years is great. But still if Emlid could provide spares for DIY people could be nice.
News from the front.
I sent the unit for repair in a authorized dealer. After strugling for 2 weeks the guys sad they found oxidation components in the main board (not antenna board).
So, that´s a certified IP67 unit,it should handle 1m above water level. It got damage after a 1 single rain it took.
Also, dealer support sad: “we are not capable to change or repair since the main board costs 50% of the unit”.
So, thumbs up for Emlid again not been able to repair the damage caused by their negligence on “certified” IP67 products.
Hi André,
Thanks for sharing these additional details with us! I’ve also seen the photos you shared with me over email today, and I totally agree that an IP67-rated device should be able to withstand rain. The situations might differ from case to case, though; for example, sometimes, the protection might be compromised by physical damage or other external factors. So, we look into the specifics of each situation separately. Still, we can see you treated the device with care, and it seems like there are no other factors that could have affected the unit this way.
Considering all the context, we can agree that’s not how it should work, so we’d like to make an exception and replace this unit for you. Even though situations like this, when moisture gets inside the unit, are extremely rare, I’m sorry it took so long for us to get the full picture and reach this solution. I’ll email you shortly with more details about the replacement.
Thank you for sharing this info. All Emlid users are benefitting from greater exposure to info on these units on a regular basis
Generally, I agree.
I don’t quibble about money and price.
What I would like to see, is a little more support for components.
I had a battery die after 2-3 years in an RS2, and there was basically no support for it.
“Buy a new one” was the reply.
Pay $2700 for a new battery?
The battery is only $200 for a miracle cure of a battery, too.
I don’t mind being gouged for support, as I understand the burden it is, but it would be great to have a remote diagnosis tool that does exactly the same kind of system/self tests and determines which major components is failing/failed.
As it stands, it may be necessary to have one of us act like a repair station.
Just buy “dead” RS receivers (I personally have no interest in operating on the old single frequency systems) and maintain a stockpile of old parts for repair.
I was floating this for replacement batteries, as I have the components for this.
The downside was that there is a slightly different charge profile, so the firmware reports SoC differently from actual.
This just means that the LED’s don’t reflect that actual SoC - but nobody wants to see incorrect LED’s when they swap out a battery.
Which is why the more ideal design would be to have (2) hot swappable battery bays vs built in throw away option. The big dogs do it this way.
Hi guys,
I wanted to follow up on this thread. First of all, thank you all for your detailed feedback and suggestions. We understand that having reliable support for individual components is important. We will continue to look into different ways we can provide better support for such cases.
For cases with battery issues, although it’s hard to determine the exact reason remotely, there’s a chance that replacing the battery won’t solve the issue, so we don’t have this option.
I see that the discussion is moving to the different directions, so I’ll close this thread. If you still have any questions feel free to start a new one or write to us at support@emlid.com.