Survey download not working on note 8

airwaveimaging · February 10, 2019, 8:46pm

I have tried downloading both over my home wifi and over the device’s built in wifi.

I am connected both through wifi and bluetooth.

As soon as I press export the please wait banner shows and goes away immediately.

I have searched in my downloads folder and there is not data.

any advice on the matter?

timd1971 · February 10, 2019, 9:35pm

search here… this problem keeps popping up for the Androids for some reason…but works fine on iOS. probably a workaround.

tatiana.andreeva · February 11, 2019, 8:03am

Hi @airwaveimaging,

May I ask you to use web browser version of ReachView to download files currently?

Please open ReachView in Google Chrome or Mozilla, depending on which one you have on your Android device, and try to download the survey project again.

Follow this guide to access ReachView in a browser.

tatiana.andreeva · February 11, 2019, 12:29pm

@airwaveimaging,

We’ll fix the issue with Android app in the next ReachView release.

airwaveimaging · February 11, 2019, 9:08pm

Using the chrome version on my phone worked. Just an extra step I suppose. Thank you!

system · May 22, 2019, 9:08pm

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