Reach rs2 looses satelites

I haven’t been using my reach rs2 much ever since i bought it.
but recently i started putting it to survey work but i would say am rather disappointed in the equipment coz whenever am working outside and the temperatures reach 40 degrees , it loose satelites completely , this happened both when am using it as base and another time when am using it as a rover .
Now yester day i took it to field to pick a topo of an area of a plot of 13decimals but am disappointed to find out that all the data i have picked was wrong !!!
the data is confined with in a radius of 1.5meters yet i traversed the whole plot of 13 decimals. And all the elevations are almost the same yet the area is sloping at a slope of 10%…
EMLID I NEED ANSWERS.

Simple system report
app version: 30.0-r2
current_network:
  ip: 192.168.43.165
  security: wpa-psk
  ssid: BV4900
enabled: true
mode: client
base_mode:
  base_coordinates:
    accumulation: 5
    antenna_offset: 0
    coordinates:
      height: 0
      latitude: 0
      longitude: 0
    mode: single-and-hold
  output:
    io_type: ntripsvr
    settings:
      lora:
        air_rate: 9.11
        frequency: 868000
        output_power: 20
      ntripcaster:
        mount_point: REACH
        password: '***'
        port: 2101
        username: reach
      ntripsvr:
        address: 164.90.243.252
        mount_point: MP215a
        password: '***'
        port: 2101
      serial:
        baud_rate: 38400
        device: ttyEXTS0
      tcpcli:
        address: localhost
        port: 9001
      tcpsvr:
        port: 9000
  rtcm3_messages:
    message_1004:
      enabled: false
      frequency: 1
    message_1006:
      enabled: true
      frequency: 0.1
    message_1008:
      enabled: false
      frequency: 0.1
    message_1012:
      enabled: false
      frequency: 1
    message_1033:
      enabled: false
      frequency: 0.1
    message_1074:
      enabled: true
      frequency: 0.5
    message_1084:
      enabled: true
      frequency: 0.5
    message_1094:
      enabled: true
      frequency: 0.5
    message_1124:
      enabled: true
      frequency: 0.5
    message_1230:
      enabled: true
      frequency: 0.1
bluetooth:
  enabled: true
  pairing:
    discoverable: true
    no_input_no_output: true
    pin: '***'
correction_input:
  base_corrections:
    io_type: bluetooth
    settings:
      bluetooth:
        send_position_to_base: false
      lora:
        air_rate: 9.11
        frequency: 868000
        output_power: 20
        send_position_to_base: false
      ntripcli:
        address: survnet.xyz
        mount_point: RTCM3X
        password: '***'
        port: 2102
        send_position_to_base: true
        username: MATOVUFRED
      serial:
        baud_rate: 38400
        device: ttyEXTS0
        send_position_to_base: false
      tcpcli:
        address: localhost
        port: 10001
        send_position_to_base: true
      tcpsvr:
        port: 10000
        send_position_to_base: true
device:
  power_on_bottom_connector: false
  privacy_policy_accepted: true
  role: null
  rv3_banner_shown: false
  usage_analysis_accepted: true
logging:
  logs:
    autostart: true
    base:
      enabled: true
      format: RTCM3
    raw:
      enabled: true
      format: RINEX
      rinex_options:
        logging_interval: 0
        marker_name: null
        pole_height: null
        preset: default
        satellite_systems:
          beidou: true
          galileo: true
          glonass: true
          gps: true
          qzss: true
          sbas: false
        time_adjustments_enabled: true
      version: '3.03'
    solution:
      enabled: true
      format: LLH
    started: true
  settings:
    interval: 24
    overwrite: true
    simultaneous_logging: false
network:
  tcp_over_modem: false
position_output:
  output1:
    io_type: bluetooth
    nmea_settings:
      bluetooth:
        ebp:
          enabled: true
          update_rate: 1
        gga:
          enabled: true
          update_rate: 1
        gsa:
          enabled: true
          update_rate: 1
        gst:
          enabled: true
          update_rate: 1
        gsv:
          enabled: true
          update_rate: 1
        main_talker_id: gn
        rmc:
          enabled: true
          update_rate: 1
        vtg:
          enabled: true
          update_rate: 1
        zda:
          enabled: true
          update_rate: 1
      serial:
        ebp:
          enabled: true
          update_rate: 1
        gga:
          enabled: true
          update_rate: 1
        gsa:
          enabled: true
          update_rate: 1
        gst:
          enabled: true
          update_rate: 1
        gsv:
          enabled: true
          update_rate: 1
        main_talker_id: gn
        rmc:
          enabled: true
          update_rate: 1
        vtg:
          enabled: true
          update_rate: 1
        zda:
          enabled: true
          update_rate: 1
      tcpcli:
        ebp:
          enabled: true
          update_rate: 1
        gga:
          enabled: true
          update_rate: 1
        gsa:
          enabled: true
          update_rate: 1
        gst:
          enabled: true
          update_rate: 1
        gsv:
          enabled: true
          update_rate: 1
        main_talker_id: gn
        rmc:
          enabled: true
          update_rate: 1
        vtg:
          enabled: true
          update_rate: 1
        zda:
          enabled: true
          update_rate: 1
      tcpsvr:
        ebp:
          enabled: true
          update_rate: 1
        gga:
          enabled: true
          update_rate: 1
        gsa:
          enabled: true
          update_rate: 1
        gst:
          enabled: true
          update_rate: 1
        gsv:
          enabled: true
          update_rate: 1
        main_talker_id: gn
        rmc:
          enabled: true
          update_rate: 1
        vtg:
          enabled: true
          update_rate: 1
        zda:
          enabled: true
          update_rate: 1
    settings:
      bluetooth:
        format: NMEA
      serial:
        baud_rate: 38400
        device: ttyEXTS0
        format: ERB
      tcpcli:
        address: localhost
        format: ERB
        port: 9000
      tcpsvr:
        format: LLH
        port: 9001
  output2:
    io_type: tcpsvr
    nmea_settings:
      bluetooth:
        ebp:
          enabled: true
          update_rate: 1
        gga:
          enabled: true
          update_rate: 1
        gsa:
          enabled: true
          update_rate: 1
        gst:
          enabled: true
          update_rate: 1
        gsv:
          enabled: true
          update_rate: 1
        main_talker_id: gn
        rmc:
          enabled: true
          update_rate: 1
        vtg:
          enabled: true
          update_rate: 1
        zda:
          enabled: true
          update_rate: 1
      serial:
        ebp:
          enabled: true
          update_rate: 1
        gga:
          enabled: true
          update_rate: 1
        gsa:
          enabled: true
          update_rate: 1
        gst:
          enabled: true
          update_rate: 1
        gsv:
          enabled: true
          update_rate: 1
        main_talker_id: gn
        rmc:
          enabled: true
          update_rate: 1
        vtg:
          enabled: true
          update_rate: 1
        zda:
          enabled: true
          update_rate: 1
      tcpcli:
        ebp:
          enabled: true
          update_rate: 1
        gga:
          enabled: true
          update_rate: 1
        gsa:
          enabled: true
          update_rate: 1
        gst:
          enabled: true
          update_rate: 1
        gsv:
          enabled: true
          update_rate: 1
        main_talker_id: gn
        rmc:
          enabled: true
          update_rate: 1
        vtg:
          enabled: true
          update_rate: 1
        zda:
          enabled: true
          update_rate: 1
      tcpsvr:
        ebp:
          enabled: true
          update_rate: 1
        gga:
          enabled: true
          update_rate: 1
        gsa:
          enabled: true
          update_rate: 1
        gst:
          enabled: true
          update_rate: 1
        gsv:
          enabled: true
          update_rate: 1
        main_talker_id: gn
        rmc:
          enabled: true
          update_rate: 1
        vtg:
          enabled: true
          update_rate: 1
        zda:
          enabled: true
          update_rate: 1
    settings:
      bluetooth:
        format: NMEA
      serial:
        baud_rate: 38400
        device: ttyEXTS0
        format: ERB
      tcpcli:
        address: localhost
        format: ERB
        port: 9000
      tcpsvr:
        format: LLH
        port: 9001
positioning_settings:
  elevation_mask_angle: 15
  glonass_ar_mode: false
  gnss_settings:
    positioning_systems:
      beidou: true
      galileo: true
      glonass: true
      gps: true
      qzss: true
    update_rate: 5
  gps_ar_mode: fix-and-hold
  max_horizontal_acceleration: 1
  max_vertical_acceleration: 1
  positioning_mode: kinematic
  snr_mask: 35
sound:
  mute: true
  volume: 100

Hi @frederick,

I replied to you in the email you sent to our support. Let’s continue our troubleshooting there to keep every detail in one place. Thank you!