I have a pair of brand new reach rs+ units sitting in the window, being tested after being upgraded (Reach View 2.11.2) and configured. Base unit just powered off by itself. Units are in an air conditioned office but are in the sun. STC temp = 46.38 deg and LTC temp = 46.15 deg. Battery at 85% charge.
I received my RS+ today and spent about half an hour in the house setting up tinkering around with no problems. I moved the unit outside on a tripod to start logging data. About half hour later I saw the unit had shut off. I restarted it but could not get a green status light. I had to do a PC based flash. I eventually got the unit back to normal and went to log data again. About half hour later, the unit shut off again! This time I was able to restart and get a green status light.
I should add the unit seems to be fine in the house which is air conditioned… The outside temps during the shutdowns were probably around 28°C. I started a log later in the evening and so far I have been good for almost an hour…
Is this related to some type of thermal trigger? I’m pretty disappointed I’ve had my RS+ for a few hours and running into issues.
I was able to mange about 9 hours of run time during the overnight logging session before the unit shutdown. I started logging at about 11:00pm and the ambient temp was 24°C. From there the ambient temp continued to drop, reaching approximately 16°C at 2:00am and remaining at 16°C for the remainder of the logging session. The unit shutdown at approximately 8:00am with an ambient temp of around 16°C.
Checking on the unit at around 6:30am and it still being functional, I was pretty happy. However, that was short lived as the sun started to heat things up.
Thank you all for your reports, we were able to trace down the issue with one of the customers. Right now we are testing a software update that should fix this issue. We just need to tune some of the power management components. I expect that the update will be available until the end of the week, depending on how our testing goes.
I understand that this is not nice to have a brand new product behave this way and very much appreciate your thorough and calm reports. Doing our best to resolve this as soon as possible.
I have been able to intermittently use my RS+ in the meantine with some success but just kinda curious about the shutdown and restart with no status LED and “bricking” the unit until its reflashed. I assume this is linked to the initial problem?