Blue Light (NET) not blinking at all

I have a pair of Reach RS+ Version 2.01
I recently fired them back on after about of month of non-use but only one of the units is able to connect to Wifi/Hotspot. The other one has a solid orange (PWR) and solid green (STAT) but the blue light (NET) isn’t blinking at all so I can’t connect it to the app via wifi or hotspot. Can someone help me with this? Thanks!

Is the blue led solid on or off?

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it’s off

Can you try with a firmware update ?


Firmware reflashing should resolve this issue. Please keep us updated.

It will not even turn on now. It won’t charge either. When I hold down the power button to enter firmware update mode, nothing happens.

Hi @psuqban,

Please contact us on and send the Serial Number of the unit.
You can find it on the bottom under the bar code.

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